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4.7
- Healthcare
- Logan, UT
About this business
Healthcare
At our Shopko Optical Logan location at 1205 N. Main Street, your eye care is our top concern. Whether you schedule a comprehensive eye exam, browse our eyewear, or order contact lenses, our team of experienced doctors will provide personalized care to fit your needs.
Location details
1205 Main St, Logan, UT, 84341, United States
| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
4.7870 reviews
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- BBB (21)
- Google (849)
- Birdeye (0)
Ordered my glasses took over two weeks to get them in then when they finally came in they were the wrong prescription so they were going to rush order anther pair well a week later they call and say something broke at the lab my glasses will be delayed until they get things fixed kinda ***** my old glasses are broke so Im trying to see through them side ways getting headaches not to happy with shopko optical
Business response:
Unfortunately we did have an issue which required a reorder for the patient's glasses. We are working closely with our lab team to expedite this order by the end of the week. We are addressing the issue that caused the delay and apologize for the this inconvenience.
I paid almost $400 for a pair of glasses that broke within a week. The manager replaced them. Within two weeks they broke again and they gave me a used pair of frames that had been returned because there was an issue with them. Within a month they broke. The second time my glasses broke I was never offered my money back. So now I have to use my old glasses because I cannot afford to pay for new frames. Im extremely disappointed I was never offered my money back. I didnt even know this was an option. I will never purchase a p...read more
Business response:
On 10/11/23 I spoke with ******* and apologized for the issues she has experienced with her glasses. I let her know that I would authorize a one time replacement with a new frame. The manager at the ******* location will be n touch to coordinate a time to help her pick out a new frame and then reorder new lenses and frame at no charge.
HORRIBLE! ZERO STARS Cant fit the full story of what occurred only the ending. This happened September 22nd 2023 at 5:15pm . Red head lady, did not see her name. This lady was not happy that we returned, i explained they wouldnt close because they were over tightened & still sliding off his face. She took the glasses, forced the arm down, i said you just forced them closed. She began opening and forcing them closed continuously while staring at me, she then walked away with the glasses, we went to sit down, after 2min she ca...read more
Business response:
On 10/11, I spoke with ******* and apologized for the service she received with her son's eyeglasses. Due to the concerns with the frame, we will be ordering a new one at no charge from our lab. These typically take a few working days to arrive. We are also working on submitting a claim on the eyeglasses for reimbursem*nt from his insurance plan.
Watch your pricing ... ??????? I would not mind but the prescription is wrong. Everything is still blurry.. whatever.. I physically have a pair of glasses. I'm going to Target to purchase a pair of reading glasses for 20 bucks.
Business response:
We apologize for the issues that **** is experiencing with her glasses. We have her set-up for a recheck and will be able to remake her glasses based on any updates that are made with the prescription. We also, have the ability to refund the the order if needed as well.
The eye exam was done professionally and accurately. That would rate a 5 star, but it went downhill from there.Buying glasses should not be like buying a used car and a little upsell is expected but they were relentless. I finally spent an additional $25.00 just to get out of the store. Then the billing came. they billed the insurance company under the wrong code, so I got billed for an additional $69.99. After 3 attempts and absolutely no cooperation from them I gave up and paid.Needless to say, they won't be getting any re...read more
Business response:
We apologize for the issues that have been experienced with the order and the insurance billing. The manager at the location has contacted ******************** to let him know that we are working with the insurance plan and doing a rebill before have him pay. We will keep him updated on the status of the payment.
Ordered a pair of glasses 2 weeks ago from the **********, ** location. They came in with a scratched lens and the frames were so bent I was surprised they were able to straighten them. They did order a replacement lens. However, something was wrong with that lens too. As soon as I put them on after the new lens was put in both of my eyes felt like they were being pulled crossed eyed, which was very painful and nothing was in focus. The technician said the prescription was correct. Spouting he knows optics, etc. Basically ca...read more
Business response:
We apologize for the issues that ***** experienced in the center. She did make a return visit on 7/18 and I believe we have her concerns addressed. We will be addressing the issues with the teammates involved as well. In the event that there are any additional questions or concerns, ***** is welcome to contact the center manager or myself so that we can address them promptly.
Horrible customer service in the ****** location, I had my prescription for my safety glasses via mobile and they said they cant take it or print it off. Then then they had my office fax it and they didnt get a fax or let me know they didnt get it. All this for a simple prescription that I had. Worst customer service I ever had. They have printers but cant print things
Business response:
Thank you for sharing this concern. We take these matters very seriously and are disappointed in this customer's experience. We have determined that there was a misunderstanding about the procedure in our center. This is a training opportunity for the center. We are reached out to the customer to resolve the concern.
Overpriced & unwilling to accommodate the second pair discount even if you previously bought a pair of glasses at full price because you waited to raise more money to buy sunglasses.
Business response:
Thank you for sending along this customer concern. ********************** has contacted this customer and attempted to resolve her concerns. The multiple pair discount was extended beyond the 30 day period.
I had virtual exam and it was a disaster! Wrong lenses, glasses came in and I hated them rt away, frames were falling apart within days of purchase, I returned 7X within the 30 days with little to no help 32nd day they wouldnt refund me. After a bad attitude they allowed me to pick new frames and said they would be ready for pickup in 7 days, 32 days later I called and they forgot to order them. Said they would be in in 7 days, lenses were the frames r nowhere to be found. Im done! What a joke
Business response:
Shopko Optical investigated the patient's concerns. We have confirmed that the patient was satisfied with the virtual exam. There was a manufacturer issue with the patient's eyeglasses. The eyeglasses were remade for the patient. We believe that the patient's concerns have been resolved.
Frequently asked questions about Shopko Optical
How is Shopko Optical rated?
Shopko Optical has a 4.7 star rating with 870 reviews.
When is Shopko Optical open?
Shopko Optical is closed now. It will open at 9:00 a.m.
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